Here's What to Do in Case of Errors
or Inquiries About Your Bill
The Federal Truth in Lending Act requires prompt correction of
billing mistakes.
If you want to preserve your rights under this Jaw, here's what
to do if you think your bill is wrong or if you need more informa–
tion about an item on your bill:
Do not write on the bill. On a separate sheet of paper write (you
may telephone your inquiry but
doing
so
will not preserve your
rights under this law)
the following information:
• Your name and account number.
• A description of the error and an explanation (to the extent you
can explain) why you believe it is an error.
• If you only need more information, explain the item you are not
sure about and, if you wish, ask for evidence of the charge,
such as a copy of the charge slip. Do not send in your copy of a
sales slip or other document unless you have a duplicate copy
for your records.
• The dollar amount of the suspected error.
• Any other information (such as your address) which you think
will help the creditor to identify you or the reason for your com–
plaint or inquiry.
Send your billing error notice to the address stated on your bill.
Mail it as soon as you can, but in any case, early enough to
reach the creditor within
60
days after the bill was mailed to you.
The creditor must acknowledge all letters pointing out possible
errors within
30
days of receipt, unless the creditor is able to
correct your bill during that
30
days. Within
90
days after receiv–
ing your Jetter, the creditor must either correct the error or
explain why the creditor believes the bill was correct. Once the
creditor has explained the bill, the creditor has no further obliga–
tion to you even though you still believe that there is an error,
except as provided in the paragraph marked •.
After the creditor has been notified, neither the creditor nor an
attorney nor a collection agency may send you collection letters
or take other collection action with respect to the amount in
dispute; but periodic statements may be sent to you, and the
disputed amount can be applied against your credit limit. You
cannot be threatened with damage to your credit rating or sued
for the amount in question, nor can the disputed amount be
reported to a credit bureau or to other creditors as delinquent,
until the creditor has answered your inquiry.
However, you remain
obligated to pay the parts of your bill not in dispute.
If it is determined that the creditor has made a mistake on your
bill, you will not have to pay any finance charges on any disputed
amount. If it turns out that the creditor has not made an error,
you may have to pay finance
charge~
on the
.a~ount
in dispute,
and you will have to make up any missed minimum or required
payments on the disputed amount. Unless you have
~greed t~~t
your bill was correct, the creditor must send you a written
no~1f1-
cation of what you owe; and if it is determined that the creditor
did make a mistake in billing the disputed amount, you must be
given the time to pay which you normally are given to pay un–
disputed amounts before any more finance charges or late
payment charges on the disputed amount can be charged to you.
•If the creditor's explanation does not satisfy you and you notify
the creditor
in writing
within
10
days after you receive his expla–
nation that you still refuse to pay the disputed amount, the
creditor may report you to credit bureaus and other creditors
and may pursue regular collection procedures.
But
the creditor
must also report that you think you do not owe the money, and
the creditor must let you know to whom such reports were made.
Once the matter has been settled between you and the creditor,
the creditor must notify those to whom the creditor reported you
as delinquent of the subsequent resolution.
If the creditor does not follow these rules, the creditor Is not
allowed to collect the first
$50
of the disputed
amount and finance
charges, even if the bill turns out to be correct.
If you have a problem with property or services purchased with
a credit card, you may have the right not to pay the remaining
amount due on them, if you first try in good faith to return them
or give the merchant a chance to correct the problem.
The Utah Uniform Consumer Credit Code also requires prompt
correction of billing mistakes.
The Equal Credit Opportunity provisions of the Utah Unif9rm
Consumer Credit Code are administered by the Department of
Financial Institutions,
10
West Broadway, Suite
331,
Salt Lake
City, Utah
84101.
Illinois Law requires the following Notice: (a) No applicant may be
denied a credit card on account of the applicant's sex or marital status.
(b) The applicant may request the reason for rejection of his or her
application for a credit card. (c) No person need reapply for a credit
card solely because a change in marital status has caused a deterioration
in the person's financial position. (d) A person may hold a credit card In ·
any name permitted by law that he or she regularly uses and is generally
known by, so long as no fraud is intended thereby.
NOTICE: ANY HOLDER OF THIS CONSUMER CREDIT CONTRACT IS
SUBJECT TO ALL CLAIMS AND DEFENSES WHICH THE DEBTOR
COULD ASSERT AGAINST THE SELLER OF GOODS OR SERVICES
OBTAINED PURSUANT HERETO OR WITH THE PROCEEDS HEREOF.
RECOVERY HEREUNDER BY THE DEBTOR SHALL NOT EXCEED
AMOUNTS PAID BY THE DEBTOR HEREUNDER.
NOTICE TO THE BUYER: Do not sign this credit agreement before you read it or if it contains any
blank spaces. You are entitled to a completely filled In copy of the credit agreement you sign.
Keep it to protect your legal rights. You have the right to pay in advance the full amount due.
Receipt of this Agreement (for retention) Is acknowledged.
RETAIL INSTALLMENT CREDIT AGREEMENT
Vice President
APPLICANT'S SIGNATURE
CO-APPLICANT'S SIGNATURE
(for Joint Accounts only)
Keep this copy of the Credit Agreement, pages 341 and 342.
Catalog merchandise listed below may be purchased on·Time Payment
Air cleaners
Air conditioners
Appliances, electric
Auto batteries
Automotive supplies
Bath room fixtures
Bedspreads
Bicycles
Binoculars, Telescopes
Boats
Building supplies
Calculators
Cameras
&
equipment
Camping equipment
Carports
Carriages
&
strollers
342
JCPenney
Cassette recorders
CB Transceivers
Ceiling panels
&
tiles
Chandeliers
Clocks
Cookware
Dehumidifiers
Diamonds
Dinnerware
Doors
Draperies
&
drapery hardware
Electrical goods
Exercise equipment
Farm equipment
Fencing
Fireplaces
&
equipment
Flatware
Floor coverinas
(except bathroom rugs
&
bathroom carpeting)
Floor polishers
Fur coats (over $200)
Furniture
Garage doors & openers
Guns
Hair dryers, stylers
Health aids
&
accessories
Heaters
Hospital supplies
Huntin& equipment
Kitchen cabinets
&
sinks
Lamps
lawn
&
garden equipment
lighting fixtures
lugeage
Mattresses & box springs
Mirror consoles
Mirrors
Mobile home accessories
Musical instruments
Nursery equipment
Office equipment
Outboard motors
Paint supplies
Patio covers
Pet supplies
Phonographs
Playground equipment
Plumbina-heatin& supplies
Pool tables
Power tools
&
accessories
Pumps
Radios
Range hoods
&
fans
Ready-to-finish furniture
Rua shampooers
~~Hsboats
Screen houses
Security devices
Sewing machines
Shelving
Shutters
Slipcovers–
Smoke detectors
Sporting goods
Stereos
Storage buildings
DATE
DATE
Storm/ Screen doors
Swimming pools & equipment
Tape decks
Televisions
Tents
Tires
Tools & equipment
Trailer accessories
Traverse rods
Typewriters
Vacuum cleaners
Venetian blinds
Wall coverings
Wall decor
Watches
&
fir.e jewelry
Welding equipment
Wheel chairs