Ordering
&
Delivery Information
CATALOG DEPARTMENT SERVICE
Whenyou orderby phone,or inperson, you can arrange to pick up your order at aCatalog
Department near you. Your order will be ready a few days after you place it. You can
pay
cash (or charge 1t} when you come to pick your order up. Orders picked up at a Catalog
Department are not sub1ect to the delivery class restrictions noted in the item descriptions.
For rates to a Catalog Department, see page 809 in our Fall '80 Catalog.
HOME DELIVERY SERVICE
•
When you order by phone, and use your JCPenney, Visa card or (after Oct. 1st) Master–
Card, you can have your order delivered to your home. When you order in person, you
can pay cash .in advance (or charge it}, and have your order delivered to your home.
When you order by mail, most orders are sent to your home-we:ll contact you about
heavier, larger items. Phone, in person, and mail customers-read delivery information
below for the class of merchandise you want to order. Mail Order Credit Customers: We
figure tax and transportation-and-handling charge for you and add them to your account.
Mail Order Cash Customers: For Class A items {and Class B items sent to 2nd, 3rd. and
4th Class Post Office areas) please include transportation-and-handling charge {see
chart at right) and taxes {see Taxes below} with your order.Any extra money you send will
be refunded in full.
Delivery Class A {"Delivery Weight") items are delivered by United Parcel Service {by
Parcel Post in Alaska, Hawa11, and parts of Wisconsin). See chart at right to estimate
transportation-and-handling charge for items sent to your home. Some Class A items
require a 15-lb. rate-this will be noted in the item description.
Delivery Class
8
items are delivered by Parcel Post 1n areas served by 2nd. 3rd, and 4th
Class Post Offices. See chart at right for transportation-and-handling charges. In areas
served by a 1st Class P.O., these items are sent by truck-see pages 810-811 in our Fall
'80 Catalog for rates.
Delivery Class C items are delivered by truck 1n all areas. See pages 808-811 in our Fall
'80 Catalog for details and rates.
Transportation-and-Handling Charge for Class A Items
(and Class 8 items sent to 2nd, 3rd, and 4th Class P.O. areas)
Weight of
Local
All
Weight of
Local
All
I
Weight ol Local
I
All
Your Order Zonet Other Your Order Zonet Other Your Order Zonet Other
1n
Lbs
Zones
1n
Lbs·
Zones
in Lbs.'
Zones
0
.5
1.25
t 50
t7 1- 18
2.57
4.03
35.1- 36
3.47
6.20
6
t 15'.l
162
18 1. 19
2.62
4.15
36.1. 37
3.52
6.33
11
2
1.75
1.84
19 1. 20
2.67
4 27
37.1- 38
3.57
6.45
2
1
.,
3 187
1.99
20 1-2 1 272
4.39
38.1-39
3.62
6 57
3 1
4 197
2.20
21.1.
22
2
77
4.51
39.1-40
367
6.69
4.t
0
2.07
2
31
22.1-23
2.82
4.63
40.1 - 4t
3
72
6.81
5.1
6
2
10
2.48
23
1. 24 287
4 75
I
41 .1-
42
377
6.93
6.1
7 2. 13
2
61
24.1- 25
2.92
4.87
42. 1- 43
3.82
7 05
7 t
8 2 t6 2.80 25.1 - 26
2
97
4.99
i
43.1. 44
387
7 17
8 t
9 2. 19
3
00
26.1- 27
3.02
5. t2 44 t - 45
392
729
9 1
10
2.22
3 10
27 1- 28
3.07
5.24 45.1. 46
397
74t
10 1
11
2.25
3.24
28 1- 29 3 12 5.36
46.1 - 47 4.02
7 54
111
12 2.28
3.35
I
29 1. 30
3.17
5.48
i
47 1 - 48
407
7
66
12 t
13 2 32
3.43
30 1- 31 3
22
5.60
48.1- 49
4.12
7.78
13. 1
14
2.37
3.54 31. 1- 32
3.27
5.72
I
49 1- 50
4
1'7
790
4
t
15
2.42
3.66
32.1- 33
3.32 5.84
Each
15 1
16 2.47
3.78
33.1- 34
3.37
5.96
additional
06
13
16
1
17 2 52
3.91
34 1- 35
3
42 6.08
lb
We1gh1s stated m the catalog descnptlons are 1pprox1mate. We determme your transportahon–
and·handling charge by computing the total weight of your order
Rates are always subject to change.
tuse
Local Zone 11 you hve within the Atlanta,Milwaukee,Columbus.
Reno.orShawnee
M1ss1on.Kscity hm1fs
We'll Mall to Service Personnel at A.P.O. and F.P.O.
Addresses Anyplace in the World-In Time for Christmas!
Taxes: Simply add on your state and/or local tax rates for every dollar of merchandise
you're ordering. Some states (Ark., CoL. Conn., Fla., Ga., Hawaii, Id., Ind.. Kan.. La.,
Mass., Miss., Mo., Nev.. N. Mex., N.C., Okla.. Penn., S. Dak., Ut., Wash., Wisc., Wyo.)
require you to include this tax on transportation as well as merchandise on orders deliv–
ered to your home. Transportation-and-handling charge on orders sent to a Catalog
Department instead of your home are subject to the State and Local Sales Tax in most For Service Peraonnel without A.P.O. or F.P.O. addresses, follow regular ordering
states; this tax will be included in your bill.
instructions at left. For A.P.O. and F.P.O. addresses, use Zone
II
{see below} to
Merchandise Sent From Factory 1s sent direct to your home from the factory. See page estimate transportation-and-handling costs to: Miami, New York, San Francisco. and
810 in our Fall '80 Catalog for details. •
.
Seattle. Rates are listed 1n Chart 1 on p. 808, of our Fall '80 Catalog.
If
You Shop
by
Mall
please send your order to the address below that
services your state. l ocate first three digits of your zip code. Send correspon–
dence and Inquiries (except concerning return of Class A merchandise*)
to same addren c/ o CUSTOMER SERVICE DEPT.
J.C.Penney Co., Inc., Catalog Division
11800
W. Burleigh SL, Miiwaukee, Wisconsin
53263
llhno1s (Zip Codes
Indiana(Zip Codes
Iowa (Zip Codes
506,
507,
Minnesota
North Dakota
Wisconsin
600-619)
460-469,472,474,
520-524, 526-528)
475,478, 479)
Michigan (Zip Codes
484-499)
*Important: Return Class A merchandise
to the same address above, Zip Code
53201,
or to any Penney Catalog Department
Alabama
Connecticut
Delaware
District of Columbia
Florida
Georgia
J.C.Penney Co., Inc., Catalog DIYlslon
90
Annex, Atlanta, Georgia
30390
Kentucky (Zip Codes
407-409,413-418.
420-422,425-427)
Maryland
Mississippi (Zip Codes
390-392, 394>395)
New Jersey
New York (Zip Codes
090-119. 124-127)
North Carolina
Pennsylvania (Zip Codes
170-176, 180, 181,
183-187, 189-195)
Puerto Rico
South Carolina
Tennessee (Zip Codes
370-379,384,385)
Virgin Islands
Virginia
West Virginia(Zip Codes
249, 254,
26~268)
*Important: Return Class A merchandise to: J.C.Penney Co., Inc.
Catalog Distribution Center, 5500 South Expreasway
90
Annex, Atlanta, Georgia
30390,
or to any Penney Catalog Department.
Indiana (Zip Codes
:~~:
:;h
473,
Ken1ucky (Zip Codes
400-406, 410-412.
423. 424)
J.C.Penney Co., Inc., Catalog DIYlslon
P. 0 . Box
500,
Columbus, Ohio 43216
Maine
New York (Zip Codes
Massachusetts
120-123, t28-149)
Michigan (Zip Codes
Ohio
480-482)
Pennsylvania(Zip Codes
New Hampshire
150-169,177-179,
182, 188)
Rhode Island
Vermont
West Virginia (Zip
Codes 247.248.250-253,
255-266)
* Important: Return Class A merchandise to:
J.C.Penney Co., Inc., Catalog Distribution Center, 5555 Scarborough Blvd.
P. O. Box
500,
Columbus, Ohio 43216, or to any Penney Catalog Department.
Arkansas
ColoradO
Illinois (Zip Codes
620. 622-629)
J.C.Penney Co., Inc., Catalog DIYlalon
P. 0 . Box
2985,
Shawnee Mission, Kansas
66250
Kansas
Lou1s1ana
Montana (Zip Codes
590·593, 595)
Nebraska
South Dakota
Tennessee (Zip Codes
380-383)
Texas
Iowa (Zip Codes 500-505,
508. 510-516,525)
Mississippi (Zip Codes
386-389. 393,397)
Missouri
~ew
Mexico
Oklahoma
Wyoming (Zip Codes
820,822-828)
* Important: Return Class A merchandise to:
J.C.Penney Co., Inc., Catalog Distribution Center
10500
Lackman Rd., Lenexa, Kansas
68250,
or to any Penney Catalog Department.
Alaska
Anzona
California
Hawa11
J.C.Penney Co., Inc., Catalog Division
Reno, Nevada
89599
Idaho
Montana (Zip Codes
594, 595-599)
Nevada
. Oregon
Utah
* Important: Return Claes A merchandise to:
J.C.Penney Co., Inc., Catalog Distribution Center
Washington
Wyoming (Zip Codes
821,829-831)
11111 Stead Boulevard, Reno. Nevada
89506,
or to any Penney Catalog Department.
364
JCPenney
*Include corre1pondenct In return package! To return Class C
merchandise, see page 811 In our Fall
'80
Catalog.
Important-Where to Send Your Order Blank: If you want an order sent overseas
to an A.P.O. or F.P.O. address. ser1d your Order Blank to the Distribu1ion Center that
serves your own zip code {see chart at left). If you are in the military services with an
A.P.O.orF.P.O.address, send your Order Blank to the Dis1ribution Center that serves
!he state named in your A.P.O. or F.P.O. address. See mailing address atlelt. Class C
items cannot be sent to A.P.O./F.P.O. addresses.
SAM {Space Available Mail) carries packages by air transport at rates shown in Chart
above.Parcel must weight 15
lbs.orless and not exceed 60 inches in length and girth.
Otders mus! reach us by November 12 for Christmas Delivery.
PAL (Airlift Military) carries packages by air transport for !he following fees per parcel
(m
addition to rates shown in chart above): up to 2 lbs., 25<; 2 to 3 lbs., 50<; 3 to 4 lbs.,
75<; over 4 lbs.. $1 .00.Orders must reach us by November 19forChris1mas Delivery.
PARCEL POST- Parcel must weight 30 lbs. or less and not exceed 60 inches in
length and girth. Items designa1ed Delivery Class A or Bin the catalog can be sent by
United States Postal Service (Parcel Pos1) in most cases, but items that are Delivery
Class C cannot. Check with local Postmaster for specific A.P.O. and F.P.O. excep–
tions. For Christmas Delivery, orders must reach us by October 29.
IMPORTANT: We always send orders by SAM whenever package size and weight
permit. Packages exceeding the limitations are sent by Parcel Post, subject to trans–
por1ation-and-handling charge shown in chart above. Tell us when you want them
sent PAL.
How to Return Merchandise
Merchandise may be returned to any JCPenney Catalog Department for refund or
credit ... or to the address at left that services your slate.
For refunds, exchanges, or damage In transit-
also for adjustments under warranties.
WHEN YOU RETURN MERCHANDISE, we make an appropriate adjustment for
the transportation-and-handling charge.
Important: Each Home Delivery order shipped includes a "Return or Exchange
Form" as part of your invoice. lo be filled out in case you need to return apurchase. (If
form has been mislaid, list the items on a piece of paper with your name, address,
customer number, and approximate date of purchase of each item and include !he
information with your return.)
Damage In Transit
1.
If merchandise delivered by UPS or Parcel Post is damaged on
arrival.donot detain
the driver. Instead, fill out the "Return or Exchange Form" and send 1t to us_ in the
package of merchandise you are returning .
2-
If any Delivery Class C merchandise ts damaged on arrival, get an Inspection
Report from the delivery driver and have him take the package back. {If you discover
the damage after the delivery driver has gone, notify the transportation company: they
will come for the package and give you the Inspection Report.) Send us the Inspection
Report, the paid transportation bill {if any}, and a copy of your invoice. including the
filled-in " Return or Exchange Form."
Regular Exchange Or Refund
1.
If
you are returning merchandise for any reason other than damage 1n transit, and
the order is Delivery Class A,simply fill out the "Re1urn or Exchange Form" and send 11
to us in the package of merchandise which you are returning. Send to the address
given for your state, see at left.
2. If the merchandise 1s Delivery Class C write us first for instructions. Fill ou1 the
"Return or Exchange Form" and give us the details regarding your return. Upon
receiving your correspondence, we will tell you how and where to return the
merchandise.
Factory-Shipped Merchandise Only
Write 10 the Distribution Genier where you placed your order (see addresses
at
left)
c/ o Dept. F. Explain your problem. and we'll !ell you what to do.