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returns and more
When you receive your order,
take a look at it. If you're not
completely satisfied, return it for a refund or credit.
To the Catalog Department:
Bring your return to any of our
2000 Catalog Departments nationwide.
By Mail:
Complete the "Returns or Exchange" form on the
invoice and return it with the item. (Look for the return label ...
it has the mailing address.)
If you don't have your invoice, please enclose your name,
address and credit-card account number-if it was a credit
order-plus the approximate date of purchase with the item
and mail it to the JCPenney address nearest you, below.
Atlanta
JCPenney Catalog
5500 S. Expressway
Atlanta, GA 30390-0001
Manchester
JCPenney Catalog
1339 Tolland Tnpk.
Manchester, CT
06041-0001
Columbus
JCPenney Catalog
5555 Scarborough Blvd.
Columbus, OH
43232-4793
Milwaukee
JCPenney Catalog
11800
W.
Burleigh St.
Milwaukee, WI
53222-3110
Kansas City
JCPenney Catalog
10500 Lackman Rd.
Lenexa, KS 66250-0001
Reno
JCPenney Catalog
11111 Stead Blvd.
Reno, NV 89506-1500
By UPS:
If UPS delivered your order, call
1-800-709-5777
and we'll arrange for free UPS pick up.
To return a trucked item (class C):
Call Customer Service at
1-800-709-5777
to arrange for pick up. If the item is damaged
and the driver is still there, ask for an Inspection Report and
have him take the package back.
Have a question about our catalog or your order?
Call our
Customer Service experts. Or if you prefer, write to the nearest
Customer Service Department, below.
Atlanta
JCPenney Catalog
Dept. 100
Atlanta, GA 30390-0100
Manchester
JCPenney Catalog
Box 8178
Manchester, CT
06040-1463
Columbus
JCPenney Catalog
Box690
Columbus, OH
43216-0690
Milwaukee
JCPenney Catalog
Box2021
Milwaukee, WI
53201-2021
Kansas City
JCPenney Catalog
Box2985
Shawnee Mission, KS
66201-1385
Reno
JCPenney Catalog
Box60070
Reno, NV 89520-0014
Prices in this catalog
are in effect from August 24, 1996 to
February 18, 1997. Some items are at reduced prices with a cut–
off date of December 31, 1996. The cut-off date is noted in the
description. Toys, jewelry and other items with XU in the catalog
number are available until August 2, 1997, at prices indicated.
Price comparisons
for items on "sale," "no lower price this
season" and "priced down" are based on original prices in other
JCPenney Catalogs, not on prices in our retail stores or Catalog
Outlet stores. For example, a headline that states "No Lower
Price This Season" means that the designated item will not be
offered at a lower price in a JCPenney catalog within the same
season. Some items may be offered in overstock clearance
catalogs. Value Right items are not eligible for discounts or sales.
Because we do business in all 50 states,
we are required by
law to collect all state and local sales and/or use taxes based on
the destination of the order. Orders mailed to APO/FPO addresses
are not subject to sales and use taxes. Note: Many states also tax
the shipping charge you pay on orders.
TAX RATES ARE SUBJECT TO CHANGE AT ANY TIME.
We try our best to fill all orders.
Sometimes we
underestimate demand and cannot get more in stock. We'll let
you know if an item is no longer available. We also reserve the
right to limit quantities based on merchandise availability.
easy returns
for customer service
call 1-800-709-5777
or write to us
prices in effect till...
sale pricing and
promotions
sales and use taxes
merchandise
availability